Foundations of Public Service

Government Structures, Legal & Regulatory Frameworks

Course Code: PSF-106 Pillar: Foundations of Public Service Course Overview: Government work takes place within defined structures, mandates, laws, regulations, policies, and procedures. Knowing how authority and responsibility are organised helps public servants use the correct channels, coordinate across institutions, and avoid decisions that exceed their role. The focus is practical rather than legal-specialist training:

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Introduction to Public Service & Governance

Course Code: PSF-101 Pillar: Foundations of Public Service Course Overview: Public service connects government institutions with the needs, rights, and aspirations of citizens. Understanding its purpose helps public servants see how governance, administration, and institutional responsibilities contribute to national development and public trust. Learners build the professional mindset and foundational knowledge needed to navigate government

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Roles, Responsibilities & Professional Conduct

Course Code: PSF-102 Pillar: Foundations of Public Service Course Overview: Clear roles and responsibilities are essential to reliable government. Public servants need to understand what they are accountable for, where their authority begins and ends, and how their conduct affects colleagues, citizens, and institutional performance. The learning strengthens professional judgment, accountability, communication, coordination, confidentiality, and

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Public Sector Ethics, Integrity & Anti-Corruption

Course Code: PSF-103 Pillar: Foundations of Public Service Course Overview: Integrity protects public resources, strengthens institutional credibility, and supports confidence in government decisions. Ethical public service requires more than knowing the rules; it requires sound judgment when responsibilities, relationships, pressure, or competing interests create difficult choices. Learners examine ethical principles, misconduct and corruption risks, conflicts

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Accountability, Transparency & Public Trust

Course Code: PSF-104 Pillar: Foundations of Public Service Course Overview: Accountability and transparency shape how citizens judge the credibility of public institutions. They become meaningful when responsibilities are clear, decisions can be explained, information is handled appropriately, and public servants take ownership of their actions and outcomes. Learners explore practical reporting, escalation, ethical communication, oversight,

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Public Policy & Government Decision-Making Fundamentals

Course Code: PSF-105 Pillar: Foundations of Public Service Course Overview: Public policy turns public needs and priorities into coordinated government action. A practical understanding of how problems are defined, evidence is considered, options are assessed, and decisions are made helps public servants contribute more effectively without entering political debate. Learners develop the awareness to support

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Citizen Expectations & Public Value Creation

Course Code: PSF-107 Pillar: Foundations of Public Service Course Overview: Citizens increasingly expect public services to be accessible, fair, responsive, transparent, and easy to understand. These expectations provide valuable insight into how policies, processes, communication, and service experiences affect people and communities. Learners connect citizen needs and feedback with public value, trust, service improvement, and

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